HIIQ Partners with CallMiner to Enhance Call Quality Assurance

Health Insurance Innovations is proud to announce a new partnership with CallMiner, a proud provider of scalable speech analytics solutions with 14 years of industry leadership.

HIIQ will utilize CallMiner’s cloud-based analytics platform, a solution that gathers intelligence from agent-to-customer telephone interactions, to better improve the customer experience and to build consumer and regulatory confidence.

“At HIIQ, we are committed to providing the best service to our customers and the insurance carriers we work with, and to continue improving our market-leading compliance processes,” said Gavin Southwell, CEO for HIIQ. “To help do this, we searched for a responsive partner that could support us flexibly and efficiently.”

Read more about the partnership at markets.on.nytimes.com.

Author: Andrew Silverstein

Andrew Silverstein is the Marketing Operations Manager for Health Insurance Innovations (HIIQ). He covers a wide range of topics – from HIIQ’s charitable endeavors to the company’s stock performance and the U.S. healthcare industry at large.